Our approach to the Payment Services Regulations 2009

The Payment Services Approach Document is aimed at helping firms navigate through the Payment Services Regulations (PSRs) and our relevant rules and guidance, and to understand our general approach in this area. It is aimed at firms that are, or are seeking to become, authorised or registered as payment institutions, and also credit institutions and e-money issuers, who must also comply with parts of the PSRs.

Call for Input: our approach to the current payment services regime

This Call for Input (CfI) seeks views on existing guidance the FCA published in 2009 to assist firms in complying with their legal requirements under the payment services regime. 

In focus

Payments Services Regulations

All payment institutions must comply with the conduct of business requirements set out in the PSRs.

The FCA's role under the Payment Services Regulations

Read more about our approach to the Payment Services Regulations 2009

Complaints data

We publish complaints data on individual firms and aggregate figures for the industry.