In focus

Senior Insurance Managers Regime

The FCA and PRA have introduced a range of policies that aim to increase individual accountability within the insurance sector.

Our Business Plan 2016/17

We explain work we will undertake in 2016/17 to protect consumers, enhance market integrity and promote competition.

Complaints data

We publish complaints data on individual firms and aggregate figures for the industry.

Delegated authority

This report sets out the findings from our thematic review that looked at delegated authority arrangements in the general insurance market. The review focused on concerns over firms’ oversight of outsourced arrangements and the potential impacts any shortcomings could have upon the delivery of products and related services to customers.

General insurance add-ons market study - remedies

In this Policy Statement we report on the main issues arising from Consultation Paper 15/13 (General Insurance Add-ons Market Study – Proposed Remedies: Banning opt-out selling across financial services and supporting informed decision-making for add-on buyers) and publish the final rules and guidance.