Contact us

Consumers (and people representing consumers)

Call us on 0800 111 6768 (freephone) or 0300 500 8082 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 8am to 6pm and Saturday 9am to 1pm.

Ask us a question

Or use our consumer webchat:

Email us: consumer.queries@fca.org.uk 

Popular consumer queries
How to complain See if a firm is authorised
Unauthorised payments: your rights Avoid these unauthorised firms
Report a scam to us Fake FCA communications

Firms (including consumer credit firms and people representing a firm)

Call us on 0300 500 0597 from the UK, or +44 207 066 1000 from abroad. We are open Monday to Friday, 9am to 5pm, and Thursday 9.45am to 5pm.

For systems or applications queries, please call us as we may need to authenticate you.

Regulated firms: contact us on Connect

Non-regulated firms: Ask us a question

Email us: firm.queries@fca.org.uk

Popular firm queries
Submit your consumer credit returns Authorisation applications
RMAR reporting Consumer credit
   

Other contact information

Head Office: 25 The North Colonnade, London E14 5HS. Switchboard: 020 7066 1000. Company no. 01920623. How to find us.