Welcome to the Financial Conduct Authority website

Consumers can find out about their rights with banking, insurance, mortgages and financial advice, and how to complain or avoid scams.

Firms to avoid

Almost all firms offering financial services in the UK must be authorised by us and will appear on the Financial Services Register. We also have a list of unauthorised firms to avoid – check this list now.

Be a ScamSmart investor

Investment scams are designed to look like genuine investments. Learn the warning signs.

Payment protection insurance (PPI)

If you were mis-sold PPI you could be paying for a policy you do not need or that does not protect you.

How to claim for mis-sold PPI

​Find out more about PPI

Monthly PPI payouts

Loans, credit and debt

Find out what ‘consumer credit’ is and why you should check if a firm can legally offer loans and credit business before you deal with them.

Loans and credit

Debt management plans

Beware of loan fee fraud

Call us on 0800 111 6768
consumer.queries@fca.org.uk
Find more ways to contact us.